{"source":"doffin","operation":"get_notice","parameters":{"notice_id":"2018-194302","include_form_details":true,"limit":25,"offset":0},"data":{"id":"2018-194302","eFormId":"2018-194302","procedureId":"2018-194302","heading":"Nytt system for kundehenvendelser","description":"Form\u00e5let med denne anskaffelsen er \u00e5 erstatte dagens system for \u00e5 h\u00e5ndtere kundehenvendelser, samtidig som det \u00e5pnes for \u00e5 utvide en fremtidig l\u00f8sning til \u00e5 kunne omfatte flere fagomr\u00e5der. Oppdragsgiver etablerte i 2017 et Servicesenter med form\u00e5l \u00e5 bist\u00e5 og st\u00f8tte ledere og ansatte i B\u00e6rum kommune vedr\u00f8rende administrativt rettede henvendelser innenfor fagomr\u00e5dene L\u00f8nn, HR, Anskaffelser og Regnskap. For \u00e5 h\u00e5ndtere kundehenvendelser i den nye serviceenheten ble det i 2017 anskaffet et servicemanagementsystem, Puresevice, som var ment \u00e5 dekke behovet for saksoppf\u00f8lging i en oppstartsperiode. Dagens kontrakt utl\u00f8per 31.12.2018.","buyer":[{"id":"935 478 715","name":"B\u00e6rum kommune"}],"location_id":[],"placeOfPerformance":[],"issueDate":"2018-07-03T12:00:00+02:00","deadline":null,"qualificationDeadline":null,"noticeType":"ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","allTypes":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"allCpvCodes":["72222300","72000000","72200000","72220000","72222000"],"directCpvCodes":["72222300"],"parentCpvCodes":["72000000","72200000","72220000","72222000"],"noticeStatus":null,"allReceivedTenders":null,"preferredPublicationDateTed":null,"plannedDateTed":null,"competitionDocsUrl":null,"sentToTed":true,"regulationUrl":"https://lovdata.no/dokument/SF/forskrift/2016-08-12-974?q=foa","core":{"estimatedValue":null,"mainActivity":"gen-pub"},"eform":[{"title":"block01","sectionId":"1","label":"Buyer","useLabelAsValue":false,"value":null,"sections":[{"title":"block0101","sectionId":"1.1","label":"Buyer","useLabelAsValue":false,"value":null,"sections":[{"title":"block010101","sectionId":null,"label":"Official name","useLabelAsValue":false,"value":"[B\u00e6rum kommune] --- ","sections":null},{"title":"block010102","sectionId":null,"label":"Legal type of the buyer","useLabelAsValue":false,"value":"Regional authority","sections":null},{"title":"block010103","sectionId":null,"label":"Activity of the contracting authority","useLabelAsValue":false,"value":"General public services","sections":null}]}]},{"title":"block02","sectionId":"2","label":"Procedure","useLabelAsValue":false,"value":null,"sections":[{"title":"block0201","sectionId":"2.1","label":"Procedure","useLabelAsValue":false,"value":null,"sections":[{"title":"block020101","sectionId":null,"label":"Title","useLabelAsValue":false,"value":"Nytt system for kundehenvendelser","sections":null},{"title":"block020102","sectionId":null,"label":"Description","useLabelAsValue":false,"value":"Form\u00e5let med denne anskaffelsen er \u00e5 erstatte dagens system for \u00e5 h\u00e5ndtere kundehenvendelser, samtidig som det \u00e5pnes for \u00e5 utvide en fremtidig l\u00f8sning til \u00e5 kunne omfatte flere fagomr\u00e5der. Oppdragsgiver etablerte i 2017 et Servicesenter med form\u00e5l \u00e5 bist\u00e5 og st\u00f8tte ledere og ansatte i B\u00e6rum kommune vedr\u00f8rende administrativt rettede henvendelser innenfor fagomr\u00e5dene L\u00f8nn, HR, Anskaffelser og Regnskap. For \u00e5 h\u00e5ndtere kundehenvendelser i den nye serviceenheten ble det i 2017 anskaffet et servicemanagementsystem, Puresevice, som var ment \u00e5 dekke behovet for saksoppf\u00f8lging i en oppstartsperiode. Dagens kontrakt utl\u00f8per 31.12.2018.","sections":null},{"title":"block020103","sectionId":null,"label":"Procedure identifier","useLabelAsValue":false,"value":"2018-194302","sections":null},{"title":"block020104","sectionId":null,"label":"Internal identifier","useLabelAsValue":false,"value":"18/7319","sections":null},{"title":"block020105","sectionId":null,"label":"Type of procedure","useLabelAsValue":false,"value":"Open","sections":null},{"title":"block020109","sectionId":"2.1.1","label":"Purpose","useLabelAsValue":false,"value":null,"sections":[{"title":"block02010901","sectionId":null,"label":"Nature of the contract","useLabelAsValue":false,"value":"Services","sections":null},{"title":"block02010903","sectionId":null,"label":"Main classification","useLabelAsValue":false,"value":"IT-tjenester","sections":null}]},{"title":"block020112","sectionId":"2.1.4","label":"Generell informasjon","useLabelAsValue":false,"value":null,"sections":[{"title":"block02011204","sectionId":null,"label":"Legal basis","useLabelAsValue":false,"value":null,"sections":null},{"title":"block02011205","sectionId":null,"label":"{code|name|legal-basis.OTHER}","useLabelAsValue":true,"value":null,"sections":null}]}]}]},{"title":"block04","sectionId":"5","label":"Lot","useLabelAsValue":false,"value":null,"sections":[{"title":"block0401","sectionId":"5.1","label":"Lot","useLabelAsValue":false,"value":"LOT-0000","sections":[{"title":"block040101","sectionId":null,"label":"Title","useLabelAsValue":false,"value":"Nytt system for kundehenvendelser","sections":null},{"title":"block040102","sectionId":null,"label":"Description","useLabelAsValue":false,"value":"Form\u00e5let med denne anskaffelsen er \u00e5 erstatte dagens system for \u00e5 h\u00e5ndtere kundehenvendelser, samtidig som det \u00e5pnes for \u00e5 utvide en fremtidig l\u00f8sning til \u00e5 kunne omfatte flere fagomr\u00e5der. Oppdragsgiver etablerte i 2017 et Servicesenter med form\u00e5l \u00e5 bist\u00e5 og st\u00f8tte ledere og ansatte i B\u00e6rum kommune vedr\u00f8rende administrativt rettede henvendelser innenfor fagomr\u00e5dene L\u00f8nn, HR, Anskaffelser og Regnskap. For \u00e5 h\u00e5ndtere kundehenvendelser i den nye serviceenheten ble det i 2017 anskaffet et servicemanagementsystem, Puresevice, som var ment \u00e5 dekke behovet for saksoppf\u00f8lging i en oppstartsperiode. Dagens kontrakt utl\u00f8per 31.12.2018.","sections":null},{"title":"block040103","sectionId":null,"label":"Internal identifier","useLabelAsValue":false,"value":null,"sections":null},{"title":"block040104","sectionId":"5.1.1","label":"Purpose","useLabelAsValue":false,"value":null,"sections":[{"title":"block04010401","sectionId":null,"label":"Nature of the contract","useLabelAsValue":false,"value":"Services","sections":null},{"title":"block04010403","sectionId":null,"label":"Main classification","useLabelAsValue":false,"value":"IT-tjenester","sections":null},{"title":"block04010405","sectionId":null,"label":"Additional classification","useLabelAsValue":false,"value":"Kundetjenester","sections":null},{"title":"block04010408","sectionId":null,"label":"Options","useLabelAsValue":false,"value":null,"sections":[{"title":"block0401040801","sectionId":null,"label":"The buyer reserves the right for additional purchases from the contractor, as described here","useLabelAsValue":false,"value":"Oppdragsgiver \u00f8nsker i tillegg opsjon p\u00e5 \u00e5 utvide systemet til \u00e5 omfatte ytterligere 100 saksbehandlere. Utvidelsen gjelder fortrinnsvis omr\u00e5der som eiendomsdrift, forvaltningsorganisasjoner for fagsystemer og IT-avdelingen (DigIT). Fagomr\u00e5dene st\u00f8ttes av egne systemer. Avanserte integrasjoner mot flere av disse vil kunne v\u00e6re aktuelt. I tillegg er det definert en opsjon for Chatbot. Det er uansett \u00f8nskelig med st\u00f8tte for dette, men oppdragsgiver \u00e5pner ogs\u00e5 for at dette kan v\u00e6re del av leveransen","sections":null}]}]},{"title":"block040105","sectionId":"5.1.2","label":"Place of performance","useLabelAsValue":false,"value":null,"sections":[{"title":"block04010506","sectionId":null,"label":"Anywhere","useLabelAsValue":true,"value":null,"sections":null}]},{"title":"block040113","sectionId":"5.1.12","label":"Terms of procurement","useLabelAsValue":false,"value":null,"sections":null},{"title":"block040114","sectionId":"5.1.15","label":"Techniques","useLabelAsValue":false,"value":null,"sections":[{"title":"block04011401","sectionId":null,"label":"Rammeavtale","useLabelAsValue":false,"value":null,"sections":[{"title":"block0401140101","sectionId":null,"label":"None","useLabelAsValue":true,"value":null,"sections":null}]},{"title":"block04011402","sectionId":null,"label":"Information about the dynamic purchasing system","useLabelAsValue":false,"value":null,"sections":[{"title":"block0401140201","sectionId":null,"label":"None","useLabelAsValue":true,"value":null,"sections":null}]}]},{"title":"block040115","sectionId":"5.1.16","label":"Further information, mediation and review","useLabelAsValue":false,"value":null,"sections":[{"title":"block04011502","sectionId":null,"label":"Review organisation","useLabelAsValue":false,"value":"[ B\u00e6rum kommune ] --- ","sections":null}]}]}]},{"title":"block05","sectionId":"6","label":"Results","useLabelAsValue":false,"value":null,"sections":[{"title":"block0501","sectionId":null,"label":"Value of all contracts awarded in this procedure","useLabelAsValue":false,"value":"1\u00a0900\u00a0000 NOK","sections":null},{"title":"block0506","sectionId":"6.1","label":"Result Lot Identifier","useLabelAsValue":false,"value":"LOT-0000","sections":[{"title":"block050601","sectionId":null,"label":"At least one winner was chosen.","useLabelAsValue":true,"value":null,"sections":null},{"title":"block050604","sectionId":"6.1.2","label":"Information about winners","useLabelAsValue":false,"value":null,"sections":[{"title":"block05060401","sectionId":null,"label":"Winner","useLabelAsValue":false,"value":null,"sections":[{"title":"block0506040101","sectionId":null,"label":"Official name","useLabelAsValue":false,"value":"[ Manag-E Norge AS ] --- ","sections":null},{"title":"block0506040103","sectionId":null,"label":"Tenderer","useLabelAsValue":false,"value":null,"sections":null},{"title":"block0506040104","sectionId":null,"label":"Tender identifier","useLabelAsValue":false,"value":null,"sections":null},{"title":"block0506040105","sectionId":null,"label":"Identifier of lot or group of lots","useLabelAsValue":false,"value":"LOT-0000","sections":null},{"title":"block0506040106","sectionId":null,"label":"Value of the result","useLabelAsValue":false,"value":"1\u00a0900\u00a0000 NOK","sections":null},{"title":"block0506040110","sectionId":null,"label":"Subcontracting","useLabelAsValue":false,"value":"no","sections":null},{"title":"block0506040111","sectionId":null,"label":"Subcontracting value is known","useLabelAsValue":false,"value":"0","sections":null},{"title":"block0506040113","sectionId":null,"label":"Subcontracting percentage is known","useLabelAsValue":false,"value":"0","sections":null},{"title":"block0506040116","sectionId":null,"label":"Contract information","useLabelAsValue":false,"value":null,"sections":[{"title":"block050604011601","sectionId":null,"label":"Identifier of the contract","useLabelAsValue":false,"value":"1","sections":null},{"title":"block050604011602","sectionId":null,"label":"Title","useLabelAsValue":false,"value":"[ Nytt system for kundehenvendelser ] --- ","sections":null},{"title":"block050604011604","sectionId":null,"label":"Date of the conclusion of the contract","useLabelAsValue":false,"value":"2018-06-22","sections":null},{"title":"block050604011605","sectionId":null,"label":"The contract is awarded within a framework agreement","useLabelAsValue":false,"value":"false","sections":null},{"title":"block050604011608","sectionId":null,"label":"Organisation signing the contract","useLabelAsValue":false,"value":null,"sections":null}]}]}]}]}]},{"title":"block06","sectionId":"8","label":"Organisations","useLabelAsValue":false,"value":null,"sections":[{"title":"block0601","sectionId":"8.1","label":null,"useLabelAsValue":false,"value":"ORG-0001","sections":[{"title":"block060101","sectionId":null,"label":"Official name","useLabelAsValue":false,"value":"B\u00e6rum kommune","sections":null},{"title":"block060104","sectionId":null,"label":"Registration number","useLabelAsValue":false,"value":"935 478 715","sections":null},{"title":"block060106","sectionId":null,"label":"Postal address","useLabelAsValue":false,"value":"Arnold Haukelands plass 10  ","sections":null},{"title":"block060107","sectionId":null,"label":"Town","useLabelAsValue":false,"value":"Sandvika","sections":null},{"title":"block060108","sectionId":null,"label":"Postcode","useLabelAsValue":false,"value":"1304","sections":null},{"title":"block060110","sectionId":null,"label":"Country","useLabelAsValue":false,"value":"Norge","sections":null},{"title":"block060111","sectionId":null,"label":"Contact point","useLabelAsValue":false,"value":"Tone Vingen ","sections":null},{"title":"block060112","sectionId":null,"label":"Email","useLabelAsValue":false,"value":"tone.vingen@baerum.kommune.no","sections":null},{"title":"block060113","sectionId":null,"label":"Telephone","useLabelAsValue":false,"value":"+47 48294194","sections":null},{"title":"block060115","sectionId":null,"label":"Internet address","useLabelAsValue":false,"value":"www.baerum.kommune.no","sections":null},{"title":"block060117","sectionId":null,"label":"Buyer profile","useLabelAsValue":false,"value":"https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/244059","sections":null},{"title":"block060119","sectionId":null,"label":"Roles of this organisation","useLabelAsValue":false,"value":null,"sections":[{"title":"block06011901","sectionId":null,"label":"Buyer","useLabelAsValue":false,"value":null,"sections":null}]}]},{"title":"block0601","sectionId":"8.1","label":null,"useLabelAsValue":false,"value":"ORG-0002","sections":[{"title":"block060101","sectionId":null,"label":"Official name","useLabelAsValue":false,"value":"Manag-E Norge AS","sections":null},{"title":"block060104","sectionId":null,"label":"Registration number","useLabelAsValue":false,"value":"893 278 222","sections":null},{"title":"block060106","sectionId":null,"label":"Postal address","useLabelAsValue":false,"value":"Skysstasjon 11 B  ","sections":null},{"title":"block060107","sectionId":null,"label":"Town","useLabelAsValue":false,"value":"Asker","sections":null},{"title":"block060108","sectionId":null,"label":"Postcode","useLabelAsValue":false,"value":"1383","sections":null},{"title":"block060110","sectionId":null,"label":"Country","useLabelAsValue":false,"value":"Norge","sections":null},{"title":"block060112","sectionId":null,"label":"Email","useLabelAsValue":false,"value":"rolf.frydenberg@managenordic.no","sections":null},{"title":"block060119","sectionId":null,"label":"Roles of this organisation","useLabelAsValue":false,"value":null,"sections":[{"title":"block06011917","sectionId":null,"label":"Tenderer","useLabelAsValue":false,"value":null,"sections":null},{"title":"block06011920","sectionId":null,"label":"Winner of these lots","useLabelAsValue":false,"value":"LOT-0000","sections":null}]}]},{"title":"block0601","sectionId":"8.1","label":null,"useLabelAsValue":false,"value":"ORG-0003","sections":[{"title":"block060101","sectionId":null,"label":"Official name","useLabelAsValue":false,"value":"B\u00e6rum kommune","sections":null},{"title":"block060106","sectionId":null,"label":"Postal address","useLabelAsValue":false,"value":"Postboks 700  ","sections":null},{"title":"block060107","sectionId":null,"label":"Town","useLabelAsValue":false,"value":"Sandvika","sections":null},{"title":"block060108","sectionId":null,"label":"Postcode","useLabelAsValue":false,"value":"1304","sections":null},{"title":"block060110","sectionId":null,"label":"Country","useLabelAsValue":false,"value":"Norge","sections":null},{"title":"block060119","sectionId":null,"label":"Roles of this organisation","useLabelAsValue":false,"value":null,"sections":[{"title":"block06011908","sectionId":null,"label":"Review organisation","useLabelAsValue":false,"value":null,"sections":null}]}]}]},{"title":"block08","sectionId":"11","label":"Notice information","useLabelAsValue":false,"value":null,"sections":[{"title":"block0801","sectionId":"11.1","label":"Notice information","useLabelAsValue":false,"value":null,"sections":[{"title":"block080101","sectionId":null,"label":"Notice identifier/version","useLabelAsValue":false,"value":"2018-194302 01","sections":null},{"title":"block080102","sectionId":null,"label":"Form type","useLabelAsValue":false,"value":"Result","sections":null},{"title":"block080103","sectionId":null,"label":"Notice type","useLabelAsValue":false,"value":"Contract or concession award notice \u2013 standard regime","sections":null},{"title":"block080104","sectionId":null,"label":"Notice dispatch date","useLabelAsValue":false,"value":"03.07.2018 12:00:00+02:00","sections":null},{"title":"block080105","sectionId":null,"label":"Languages in which this notice is officially available","useLabelAsValue":false,"value":"norsk (bokm\u00e5l)","sections":null}]},{"title":"block0802","sectionId":"11.2","label":"Publication information","useLabelAsValue":false,"value":null,"sections":[{"title":"block080201","sectionId":null,"label":"Notice publication number","useLabelAsValue":false,"value":"2018/S 060-133925","sections":null},{"title":"block080203","sectionId":null,"label":"Publication date","useLabelAsValue":false,"value":"03.07.2018","sections":null}]}]}],"awardedNames":["Manag-E Norge AS"],"changeNotices":null,"limitedDataFlag":false,"publicationDate":"2018-07-03","tedId":null,"procurementTimeline":[{"id":"2018-194302","allType":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"publicationDate":"2018-07-03","selectedNotice":true}],"procurementStrategicLabels":[],"lotsNumber":1,"doffin_url":"https://doffin.no/notices/2018-194302"},"entities":[{"type":"procurement","id":"2018-194302","namespace":"doffin:notice","canonical_id":"doffin:notice:2018-194302","name":"Nytt system for kundehenvendelser","description":"Form\u00e5let med denne anskaffelsen er \u00e5 erstatte dagens system for \u00e5 h\u00e5ndtere kundehenvendelser, samtidig som det \u00e5pnes for \u00e5 utvide en fremtidig l\u00f8sning til \u00e5 kunne omfatte flere fagomr\u00e5der. Oppdragsgiver etablerte i 2017 et Servicesenter med form\u00e5l \u00e5 bist\u00e5 og st\u00f8tte ledere og ansatte i B\u00e6rum kommune vedr\u00f8rende administrativt rettede henvendelser innenfor fagomr\u00e5dene L\u00f8nn, HR, Anskaffelser og Regnskap. For \u00e5 h\u00e5ndtere kundehenvendelser i den nye serviceenheten ble det i 2017 anskaffet et servicemanagementsystem, Puresevice, som var ment \u00e5 dekke behovet for saksoppf\u00f8lging i en oppstartsperiode. Dagens kontrakt utl\u00f8per 31.12.2018.","source":"doffin","attributes":{"status":null},"relationships":[{"type":"buyer","target":{"type":"organization","name":"B\u00e6rum kommune"}}],"_links":{"wiki":"https://allemannsdata.com/wiki/anskaffelse/2018-194302/","api":"https://allemannsdata.com/wiki/api/v1/anskaffelser/2018-194302"}},{"type":"organization","name":"B\u00e6rum kommune","description":"Buyer linked from the procurement notice.","source":"doffin"}],"_meta":{"retrieved_at":"2026-10-24T06:15:11Z","language":"en","content_languages":["en"],"sources":[{"id":"doffin","name":"Doffin and TED","description":"Search Norwegian and European public procurement, notices and CPV codes.","cache_ttl_seconds":60}],"cache":{"hit":false,"stored_at":"2026-10-24T06:15:11Z","expires_at":"2026-10-24T06:16:11Z","ttl_seconds":60,"remaining_ttl_seconds":60,"age_seconds":0,"scope":"process"},"requested_limit":25,"response_size_ceiling_bytes":65536,"response_size_ceiling_enforced":true},"_provenance":{"data":{"source":"doffin","source_api":"https://allemannsdata.com/wiki/api/v1/kilder/doffin"},"entities":{"source":"doffin","source_api":"https://allemannsdata.com/wiki/api/v1/kilder/doffin","derived_from":"#/data","description":"Normalized projection of data."}},"_links":{"self":"https://allemannsdata.com/wiki/api/v1/kilder/doffin/get_notice?include_form_details=True&notice_id=2018-194302&offset=0","source":"https://allemannsdata.com/wiki/api/v1/kilder/doffin","wiki":"https://allemannsdata.com/wiki/kilder/doffin/get_notice/?notice_id=2018-194302&include_form_details=True&limit=25&offset=0","feedback":"https://allemannsdata.com/wiki/api/v1/feedback"},"output_fields":["id","heading","description","buyer","buyer[].id","buyer[].name","noticeType","allTypes","allCpvCodes","directCpvCodes","parentCpvCodes","noticeStatus","issueDate","deadline","publicationDate","competitionDocsUrl","sentToTed","awardedNames","possible_placeholder","doffin_url","eFormId","procedureId","location_id","placeOfPerformance","qualificationDeadline","allReceivedTenders","preferredPublicationDateTed","plannedDateTed","regulationUrl","core"],"output_fields_truncated":true,"canonical_field_aliases":{"identifier":["id","buyer[].id","procurementTimeline[].id"],"name":["heading","buyer[].name","eform[].title","eform[].label","eform[].sections[].title","eform[].sections[].label"]}}