{"data":{"id":"2026-113462","eFormId":"15d84665-f175-4f12-bf3c-82aa3bf0d9dc","procedureId":"dca5d660-26ac-4b79-b879-08660bdf9bb8","heading":"Anskaffelse helpdesksystem \u2013 sakssystem for brukerst\u00f8tte","description":"Oppdragsgiver for denne anskaffelsen er ITMidt (interkommunalt IT- og digitaliseringssamarbeid mellom kommunene Melhus, Midtre Gauldal og Skaun) og Orkland kommune.Oppdragsgiver \u00f8nsker \u00e5 anskaffe et helpdesksystem som skal underst\u00f8tte en moderne, effektiv og brukerorientert tjenesteleveranse. L\u00f8sningen skal prim\u00e6rt benyttes av IT\u2011avdelinger til h\u00e5ndtering av henvendelser, feil, bestillinger og oppf\u00f8lging, men skal ogs\u00e5 kunne brukes p\u00e5 tvers av organisatoriske enheter og tjenesteomr\u00e5der.Behovet for ny l\u00f8sning er drevet av \u00f8kende kompleksitet i systemlandskapet og h\u00f8yere forventninger fra brukerne, og oppdragsgiver har derfor behov for en l\u00f8sning som underst\u00f8tter effektiv saksflyt, strukturert endringsh\u00e5ndtering og god samhandling p\u00e5 tvers av roller og fagmilj\u00f8er.Orkland er opsjonskommune for denne anskaffelsen.","buyer":[{"id":"938726027","name":"Melhus Kommune"},{"id":"939 865 942","name":"Skaun kommune"},{"id":"970 187 715","name":"Midtre Gauldal kommune"}],"locationId":["NO060"],"placeOfPerformance":["Tr\u00f8ndelag/Tr\u00f6\u00f6ndelage"],"issueDate":"2026-08-25T12:01:22Z","deadline":null,"qualificationDeadline":null,"noticeType":"ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","allTypes":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"allCpvCodes":["72268000","48000000","48100000","48200000","48211000","48311000","48331000","72212445","72230000","72253200","72261000","72610000","72000000","72200000","72260000","48210000","48300000","48310000","48330000","72210000","72212000","72212400","72212440","72250000","72253000","72600000"],"directCpvCodes":["72268000","48000000","48100000","48200000","48211000","48311000","48331000","72212445","72230000","72253200","72261000","72610000"],"parentCpvCodes":["72000000","72200000","72260000","48210000","48300000","48310000","48330000","72210000","72212000","72212400","72212440","72250000","72253000","72600000"],"noticeStatus":null,"allReceivedTenders":[{"type":"tenders","total":6},{"type":"t-esubm","total":0}],"preferredPublicationDateTed":null,"plannedDateTed":null,"competitionDocsUrl":null,"sentToTed":false,"regulationUrl":"https://lovdata.no/dokument/SF/forskrift/2016-08-12-974?q=foa","core":{"estimatedValue":null,"mainActivity":"gen-pub"},"awardedNames":["Pureservice AS"],"changeNotices":null,"limitedDataFlag":false,"publicationDate":"2026-08-26","tedId":null,"procurementTimeline":[{"id":"2026-108276","allType":["ANNOUNCEMENT_OF_COMPETITION","COMPETITION"],"publicationDate":"2026-05-07","selectedNotice":false},{"id":"2026-113462","allType":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"publicationDate":"2026-08-26","selectedNotice":true}],"procurementStrategicLabels":[],"lotsNumber":1,"doffin_url":"https://doffin.no/notices/2026-113462"},"_meta":{"retrieved_at":"2026-09-09T02:28:16Z","language":"en","content_languages":["en"],"sources":[{"id":"doffin","name":"Doffin and TED","description":"Search Norwegian and European public procurement, notices and CPV codes.","cache_ttl_seconds":60}],"cache":{"hit":false,"stored_at":"2026-09-09T02:28:16Z","expires_at":"2026-09-09T02:29:16Z","ttl_seconds":60,"remaining_ttl_seconds":60,"age_seconds":0,"scope":"process"}},"_links":{"self":"https://allemannsdata.com/wiki/api/v1/anskaffelser/2026-113462","wiki":"https://allemannsdata.com/wiki/anskaffelse/2026-113462/","source":"https://allemannsdata.com/wiki/api/v1/kilder/doffin"}}