{"data":{"id":"2025-109886","eFormId":"545ec07d-20a4-4ece-8b3a-e1147b9d5a94","procedureId":"917ce50e-3103-4036-a3fd-a8d661affcd2","heading":"L\u00f8sning for kundeservicesystemer","description":"Form\u00e5let med anskaffelsen er \u00e5 bytte l\u00f8sning for kundeservicesystemer. \n\nEntur benytter en l\u00f8sning for kundeserviceh\u00e5ndtering i v\u00e5re kundeserviceflater. L\u00f8sningen inkluderer h\u00e5ndtering og administrering av over 300 000 telefonsamtaler og chat samt kunnskapsbase, tastevalg, chat-botter, brukerunders\u00f8kelse og rapportering. Dagens leverand\u00f8r leverer ogs\u00e5 bemanningsplanlegging. \n\nFor ytterligere informasjon vises det til Del 2 - Bilag 1 - Kundens kravspesifikasjon.","buyer":[{"id":"917422575","name":"Entur AS"}],"locationId":["anyw"],"placeOfPerformance":["Ikke stedbunden"],"issueDate":"2025-06-23T09:56:10Z","deadline":null,"qualificationDeadline":null,"noticeType":"ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","allTypes":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"allCpvCodes":["64000000","48000000","48510000","64200000","64210000","64214000","64214200","72000000","72400000","79000000","79500000","79510000","79512000","48500000"],"directCpvCodes":["64000000","48000000","48510000","64200000","64210000","64214000","64214200","72000000","72400000","79000000","79500000","79510000","79512000"],"parentCpvCodes":["48500000"],"noticeStatus":null,"allReceivedTenders":[{"type":"tenders","total":1},{"type":"t-esubm","total":0}],"preferredPublicationDateTed":null,"plannedDateTed":null,"competitionDocsUrl":null,"sentToTed":true,"regulationUrl":"https://lovdata.no/dokument/SF/forskrift/2016-08-12-975?q=forsyningsforskriften","core":{"estimatedValue":null,"mainActivity":"rail"},"awardedNames":["NetNordic Norway AS"],"changeNotices":null,"limitedDataFlag":false,"publicationDate":"2025-06-25","tedId":"409467-2025","procurementTimeline":[{"id":"2024-115054","allType":["ANNOUNCEMENT_OF_COMPETITION","COMPETITION"],"publicationDate":"2024-10-22","selectedNotice":false},{"id":"2025-109886","allType":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"publicationDate":"2025-06-25","selectedNotice":true}],"procurementStrategicLabels":[],"lotsNumber":1,"doffin_url":"https://doffin.no/notices/2025-109886"},"_meta":{"retrieved_at":"2026-10-31T00:43:12Z","language":"en","content_languages":["en"],"sources":[{"id":"doffin","name":"Doffin and TED","description":"Search Norwegian and European public procurement, notices and CPV codes.","cache_ttl_seconds":60}],"cache":{"hit":false,"stored_at":"2026-10-31T00:43:12Z","expires_at":"2026-10-31T00:44:12Z","ttl_seconds":60,"remaining_ttl_seconds":60,"age_seconds":0,"scope":"process"}},"_links":{"self":"https://allemannsdata.com/wiki/api/v1/anskaffelser/2025-109886","wiki":"https://allemannsdata.com/wiki/anskaffelse/2025-109886/","source":"https://allemannsdata.com/wiki/api/v1/kilder/doffin"}}