{"data":{"id":"2024-105882","eFormId":"86662b80-e143-4634-8d53-2dde03b7a76f","procedureId":"e3b1bc0c-d51d-4590-8d6b-6685f631e0b1","heading":"RFI - Markedsinformasjon alternative l\u00f8sninger KI chatbot","description":"Dette er en foresp\u00f8rsel om informasjon fra markedet (RFI). Enova \u00f8nsker informasjon fra markedet om alternative l\u00f8sninger for \u00e5 utvikle en kunstig intelligens chatbot som kan h\u00e5ndtere enkle kundehenvendelser fra s\u00f8kere til Enovas st\u00f8tteprogrammer. M\u00e5let er \u00e5 effektivisere kundeservice og \u00f8ke kundenes selvbetjening ved hjelp av teknologi. Enova \u00f8nsker en l\u00f8sning som kan tolke og h\u00e5ndtere foresp\u00f8rsler p\u00e5 naturlig spr\u00e5k, st\u00f8tte flere spr\u00e5k, bevare kontekst for sammenhengende dialog, integrere med flere kanaler, og h\u00e5ndtere data p\u00e5 en avansert m\u00e5te. L\u00f8sningen skal ogs\u00e5 kunne tilpasse seg Enovas visuelle og spr\u00e5klige profil, overholde sikkerhetsstandarder som GDPR, og eskalere til menneskelig kundebehandler ved behov. Enova sikter mot \u00e5 redusere antall enkle henvendelser med opp til 75% i forhold til dagens niv\u00e5. Enova ser for seg en l\u00f8sning basert p\u00e5 Co-pilot og Power Platform, men er \u00e5pne for andre alternativer og \u00f8nsker derfor innspill fra markedet.","buyer":[{"id":"983609155","name":"Enova SF"}],"locationId":["anyw"],"placeOfPerformance":["Ikke stedbunden"],"issueDate":"2024-04-23T08:05:02Z","deadline":"2024-05-08T11:00:00Z","qualificationDeadline":"2024-05-08T11:00:00Z","noticeType":"ANNOUNCEMENT_OF_COMPETITION","allTypes":["ANNOUNCEMENT_OF_COMPETITION","COMPETITION"],"allCpvCodes":["72000000"],"directCpvCodes":["72000000"],"parentCpvCodes":[],"noticeStatus":"EXPIRED","allReceivedTenders":null,"preferredPublicationDateTed":null,"plannedDateTed":null,"competitionDocsUrl":"https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=401732&B=","sentToTed":false,"regulationUrl":"https://lovdata.no/dokument/SF/forskrift/2016-08-12-974?q=foa","core":{"estimatedValue":null,"mainActivity":"econ-aff"},"awardedNames":[],"changeNotices":null,"limitedDataFlag":false,"publicationDate":"2024-04-24","tedId":null,"procurementTimeline":[{"id":"2024-105882","allType":["ANNOUNCEMENT_OF_COMPETITION","COMPETITION"],"publicationDate":"2024-04-24","selectedNotice":true}],"procurementStrategicLabels":[],"lotsNumber":1,"doffin_url":"https://doffin.no/notices/2024-105882"},"_meta":{"retrieved_at":"2026-10-31T14:54:46Z","language":"en","content_languages":["en"],"sources":[{"id":"doffin","name":"Doffin and TED","description":"Search Norwegian and European public procurement, notices and CPV codes.","cache_ttl_seconds":60}],"cache":{"hit":false,"stored_at":"2026-10-31T14:54:46Z","expires_at":"2026-10-31T14:55:46Z","ttl_seconds":60,"remaining_ttl_seconds":60,"age_seconds":0,"scope":"process"}},"_links":{"self":"https://allemannsdata.com/wiki/api/v1/anskaffelser/2024-105882","wiki":"https://allemannsdata.com/wiki/anskaffelse/2024-105882/","source":"https://allemannsdata.com/wiki/api/v1/kilder/doffin"}}
