{"data":{"id":"2022-361030","eFormId":"2022-361030","procedureId":"2022-361030","heading":"Leverand\u00f8r Enova SFs svartjeneste","description":"Anskaffelsens form\u00e5l er at Enova skal inng\u00e5 avtale med en leverand\u00f8r som skal forest\u00e5 drift av Enovas svartjeneste (\u00abSvartjenesten\u00bb) p\u00e5 vegne av Enova. Oppdraget inkluderer veiledning rundt Enovas st\u00f8ttetilbud og Energimerkeordningen samt generell r\u00e5dgivning p\u00e5 temaer innenfor Enovas arbeidsomr\u00e5der. Tjenesteytelsen er knyttet til inn- og utg\u00e5ende telefonhenvendelser, e-post og netthenvendelser (chat og sosiale medier). Ved utf\u00f8relsen av oppdraget skal leverand\u00f8ren betjene avtalte inn- og utg\u00e5ende henvendelser for Enova med fastsatte krav til kundestatistikk, inkludert svartid og kundetilfredshet. Leverand\u00f8ren plikter \u00e5 betjene Svartjenesten p\u00e5 en slik m\u00e5te at aktiviteten bidrar til oppfyllelse av Enova sine m\u00e5lsetninger. N\u00e5v\u00e6rende kontraktsperiode utl\u00f8per 31.12.2021. Det forventes at leverand\u00f8ren skal v\u00e6re operativ senest 1. januar 2022.","buyer":[{"id":"983 609 155","name":"Enova SF"}],"locationId":[],"placeOfPerformance":[],"issueDate":"2022-03-18T12:00:00+02:00","deadline":null,"qualificationDeadline":null,"noticeType":"ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","allTypes":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"allCpvCodes":["71314300","71000000","71300000","71310000","71314000"],"directCpvCodes":["71314300"],"parentCpvCodes":["71000000","71300000","71310000","71314000"],"noticeStatus":null,"allReceivedTenders":[{"type":"tenders","total":1},{"type":"t-esubm","total":1}],"preferredPublicationDateTed":null,"plannedDateTed":null,"competitionDocsUrl":null,"sentToTed":true,"regulationUrl":"https://lovdata.no/dokument/SF/forskrift/2016-08-12-974?q=foa","core":{"estimatedValue":null,"mainActivity":"econ-aff"},"awardedNames":["Enerconsult AS"],"changeNotices":null,"limitedDataFlag":false,"publicationDate":"2022-03-18","tedId":null,"procurementTimeline":[{"id":"2022-361030","allType":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"publicationDate":"2022-03-18","selectedNotice":true}],"procurementStrategicLabels":[],"lotsNumber":1,"doffin_url":"https://doffin.no/notices/2022-361030"},"_meta":{"retrieved_at":"2026-09-10T21:47:16Z","language":"en","content_languages":["en"],"sources":[{"id":"doffin","name":"Doffin and TED","description":"Search Norwegian and European public procurement, notices and CPV codes.","cache_ttl_seconds":60}],"cache":{"hit":false,"stored_at":"2026-09-10T21:47:16Z","expires_at":"2026-09-10T21:48:16Z","ttl_seconds":60,"remaining_ttl_seconds":60,"age_seconds":0,"scope":"process"}},"_links":{"self":"https://allemannsdata.com/wiki/api/v1/anskaffelser/2022-361030","wiki":"https://allemannsdata.com/wiki/anskaffelse/2022-361030/","source":"https://allemannsdata.com/wiki/api/v1/kilder/doffin"}}