{"data":{"id":"2022-331844","eFormId":"2022-331844","procedureId":"2022-331844","heading":"Kontraktstildeling - Saksh\u00e5ndteringssystem","description":"Digdir har behov for et saksh\u00e5ndteringssystem for \u00e5 motta og besvare brukerhenvendelser som pr i dag kommer inn til innbyggerrettede brukerst\u00f8tter for ID-porten og Altinn, eller til andre interne helpdesker og e-postkasser betjent av flere saksbehandlere i direktoratet. Vi har ikke behov for et komplett CRM-system. Vi bygger ikke opp en kundebase, men svarer f\u00f8rst og fremst p\u00e5 enkeltst\u00e5ende henvendelser. Behovet og krav til leveransen er n\u00e6rmere beskrevet i bilagene som er vedlagt under \"dokumenter\" i Mercell. Per i dag bruker Digdir saksh\u00e5ndteringssystemet eRequest fra Innovit. Avtalen med Innovit utl\u00f8per 01.07.2022, det er viktig for Digdir at vi har ny produksjonssett ny avtale innen 01.06.2022.","buyer":[{"id":"991825827","name":"Digitaliseringsdirektoratet"}],"locationId":[],"placeOfPerformance":[],"issueDate":"2022-04-05T12:00:00+02:00","deadline":null,"qualificationDeadline":null,"noticeType":"ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","allTypes":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"allCpvCodes":["72268000","72000000","72200000","72260000"],"directCpvCodes":["72268000"],"parentCpvCodes":["72000000","72200000","72260000"],"noticeStatus":null,"allReceivedTenders":[{"type":"tenders","total":3},{"type":"t-esubm","total":3}],"preferredPublicationDateTed":null,"plannedDateTed":null,"competitionDocsUrl":null,"sentToTed":true,"regulationUrl":"https://lovdata.no/dokument/SF/forskrift/2016-08-12-974?q=foa","core":{"estimatedValue":null,"mainActivity":"gen-pub"},"awardedNames":["Topdesk Norge AS"],"changeNotices":null,"limitedDataFlag":false,"publicationDate":"2022-04-05","tedId":null,"procurementTimeline":[{"id":"2022-331844","allType":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"publicationDate":"2022-04-05","selectedNotice":true}],"procurementStrategicLabels":[],"lotsNumber":1,"doffin_url":"https://doffin.no/notices/2022-331844"},"_meta":{"retrieved_at":"2026-09-11T17:20:13Z","language":"en","content_languages":["en"],"sources":[{"id":"doffin","name":"Doffin and TED","description":"Search Norwegian and European public procurement, notices and CPV codes.","cache_ttl_seconds":60}],"cache":{"hit":false,"stored_at":"2026-09-11T17:20:13Z","expires_at":"2026-09-11T17:21:13Z","ttl_seconds":60,"remaining_ttl_seconds":60,"age_seconds":0,"scope":"process"}},"_links":{"self":"https://allemannsdata.com/wiki/api/v1/anskaffelser/2022-331844","wiki":"https://allemannsdata.com/wiki/anskaffelse/2022-331844/","source":"https://allemannsdata.com/wiki/api/v1/kilder/doffin"}}