{"data":{"id":"2020-334350","eFormId":"2020-334350","procedureId":null,"heading":"RFI ny sentralbordl\u00f8sning SSiE","description":"DSS fikk i 2005 i oppdrag av dav\u00e6rende Moderniseringsdepartementet (MOD) \u00e5 opprette et servicesenter i Engerdal (kalt Statens servicesenter i Engerdal- SSiE). Fra 2006 til dd. har DSS/SSiE levert sentralbordtjenester og enkelte kundesentertjenester til et stadig \u00f8kende antall statlige virksomheter. For \u00e5 levere sine tjenester innen sentralbord og kundesenter bruker senteret i dag en nettsentrisk sentralbordl\u00f8sning. Den n\u00e5v\u00e6rende tjenesteavtalen l\u00f8per ut 27. november 2021. Vi \u00f8nsker derfor med denne RFI \u00e5 unders\u00f8ke hva som finnes i markedet i dag av nettsentriske l\u00f8sninger for sentralbord og kundesentertjenester. Vi s\u00f8ker en l\u00f8sning som gj\u00f8r det mulig \u00e5 besvare samtaler og ta i mot bestillinger p\u00e5 et og samme system. L\u00f8sningen m\u00e5 v\u00e6re plattformuavhengig, stedsuavhengig, fleksibel, skalerbar og inneha mulighet for presence-informasjon (status p\u00e5 tilstedev\u00e6relse).","buyer":[{"id":"974 761 424","name":"Departementenes sikkerhets- og serviceorganisasjon"}],"locationId":[],"placeOfPerformance":[],"issueDate":"2020-06-10T12:00:00+02:00","deadline":null,"qualificationDeadline":null,"noticeType":"ADVISORY_NOTICE","allTypes":["ADVISORY_NOTICE","PLANNING"],"allCpvCodes":["72410000","72000000","72400000"],"directCpvCodes":["72410000"],"parentCpvCodes":["72000000","72400000"],"noticeStatus":null,"allReceivedTenders":null,"preferredPublicationDateTed":null,"plannedDateTed":null,"competitionDocsUrl":"http://eu.eu-supply.com/ctm/Supplier/Documents/Folder/205311","sentToTed":true,"regulationUrl":"https://lovdata.no/dokument/SF/forskrift/2016-08-12-974?q=foa","core":{"estimatedValue":null,"mainActivity":"gen-pub"},"awardedNames":[],"changeNotices":null,"limitedDataFlag":false,"publicationDate":"2020-06-10","tedId":null,"procurementTimeline":[{"id":"2020-334350","allType":["ADVISORY_NOTICE","PLANNING"],"publicationDate":"2020-06-10","selectedNotice":true}],"procurementStrategicLabels":[],"lotsNumber":1,"doffin_url":"https://doffin.no/notices/2020-334350"},"_meta":{"retrieved_at":"2026-11-02T00:20:39Z","language":"en","content_languages":["en"],"sources":[{"id":"doffin","name":"Doffin and TED","description":"Search Norwegian and European public procurement, notices and CPV codes.","cache_ttl_seconds":60}],"cache":{"hit":false,"stored_at":"2026-11-02T00:20:39Z","expires_at":"2026-11-02T00:21:39Z","ttl_seconds":60,"remaining_ttl_seconds":60,"age_seconds":0,"scope":"process"}},"_links":{"self":"https://allemannsdata.com/wiki/api/v1/anskaffelser/2020-334350","wiki":"https://allemannsdata.com/wiki/anskaffelse/2020-334350/","source":"https://allemannsdata.com/wiki/api/v1/kilder/doffin"}}