{"data":{"id":"2019-335020","eFormId":"2019-335020","procedureId":"2019-335020","heading":"Bedriftsservice h\u00e5ndteringssystem/Enterprise Service Management system (Brukerst\u00f8ttesystem NTNU)","description":"NTNU \u00f8nsker \u00e5 digitalisere mottakspunkt for brukerhenvendelser. Brukere av NTNU sine tjenester skal ha ett sted \u00e5 henvende seg for alle typer behov for st\u00f8tte, enten det er for \u00e5 melde feil, hjelp til bruk, bestille endringer, el.l. I dette kontaktpunktet skal det meget raskt avklare hva henvendelsen gjelder. Dette skal skje ved bruk av en selvhjelpsportal. Ved behov som ikke l\u00f8ses i den digitale dialogen skal henvendelsen rutes til relevant helpdesk for manuell st\u00f8tte. Antall manuelle behandlinger blir p\u00e5 denne m\u00e5ten redusert, og det gir saksbehandlere mer rom for \u00e5 gi verdi\u00f8kende st\u00f8tte til brukerne. Denne effekten forventes \u00e5 \u00f8ke etter hvert som kunnskapsbasen for selvhjelpsdelen bygges opp. Til dette form\u00e5let \u00f8nsker NTNU \u00e5 anskaffe et Enterprise Service Management-system.","buyer":[{"id":"974 767 880","name":"Norges Teknisk Naturvitenskapelige universitet (NTNU), Innkj\u00f8p"},{"id":null,"name":"Universitetet i Bergen"},{"id":null,"name":"Universitetet i Oslo"},{"id":null,"name":"Norges arktiske universitet - Universitetet i Troms\u00f8"},{"id":null,"name":"Uninett"},{"id":null,"name":"NMBU - Norges milj\u00f8- og biovitenskapelige universitet"},{"id":null,"name":"Kunnskapsdepartementets tjenesteorgan"}],"locationId":[],"placeOfPerformance":[],"issueDate":"2019-09-02T12:00:00+02:00","deadline":null,"qualificationDeadline":null,"noticeType":"ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","allTypes":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"allCpvCodes":["72222300","72000000","72200000","72220000","72222000"],"directCpvCodes":["72222300"],"parentCpvCodes":["72000000","72200000","72220000","72222000"],"noticeStatus":null,"allReceivedTenders":[{"type":"tenders","total":6},{"type":"t-esubm","total":0}],"preferredPublicationDateTed":null,"plannedDateTed":null,"competitionDocsUrl":null,"sentToTed":true,"regulationUrl":"https://lovdata.no/dokument/SF/forskrift/2016-08-12-974?q=foa","core":{"estimatedValue":null,"mainActivity":"education"},"awardedNames":["TOPdesk Nederland BV"],"changeNotices":null,"limitedDataFlag":false,"publicationDate":"2019-09-02","tedId":null,"procurementTimeline":[{"id":"2019-335020","allType":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"publicationDate":"2019-09-02","selectedNotice":true}],"procurementStrategicLabels":[],"lotsNumber":1,"doffin_url":"https://doffin.no/notices/2019-335020"},"_meta":{"retrieved_at":"2026-10-02T20:40:05Z","language":"en","content_languages":["en"],"sources":[{"id":"doffin","name":"Doffin and TED","description":"Search Norwegian and European public procurement, notices and CPV codes.","cache_ttl_seconds":60}],"cache":{"hit":false,"stored_at":"2026-10-02T20:40:05Z","expires_at":"2026-10-02T20:41:05Z","ttl_seconds":60,"remaining_ttl_seconds":60,"age_seconds":0,"scope":"process"}},"_links":{"self":"https://allemannsdata.com/wiki/api/v1/anskaffelser/2019-335020","wiki":"https://allemannsdata.com/wiki/anskaffelse/2019-335020/","source":"https://allemannsdata.com/wiki/api/v1/kilder/doffin"}}