{"data":{"id":"2018-194302","eFormId":"2018-194302","procedureId":"2018-194302","heading":"Nytt system for kundehenvendelser","description":"Form\u00e5let med denne anskaffelsen er \u00e5 erstatte dagens system for \u00e5 h\u00e5ndtere kundehenvendelser, samtidig som det \u00e5pnes for \u00e5 utvide en fremtidig l\u00f8sning til \u00e5 kunne omfatte flere fagomr\u00e5der. Oppdragsgiver etablerte i 2017 et Servicesenter med form\u00e5l \u00e5 bist\u00e5 og st\u00f8tte ledere og ansatte i B\u00e6rum kommune vedr\u00f8rende administrativt rettede henvendelser innenfor fagomr\u00e5dene L\u00f8nn, HR, Anskaffelser og Regnskap. For \u00e5 h\u00e5ndtere kundehenvendelser i den nye serviceenheten ble det i 2017 anskaffet et servicemanagementsystem, Puresevice, som var ment \u00e5 dekke behovet for saksoppf\u00f8lging i en oppstartsperiode. Dagens kontrakt utl\u00f8per 31.12.2018.","buyer":[{"id":"935 478 715","name":"B\u00e6rum kommune"}],"locationId":[],"placeOfPerformance":[],"issueDate":"2018-07-03T12:00:00+02:00","deadline":null,"qualificationDeadline":null,"noticeType":"ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","allTypes":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"allCpvCodes":["72222300","72000000","72200000","72220000","72222000"],"directCpvCodes":["72222300"],"parentCpvCodes":["72000000","72200000","72220000","72222000"],"noticeStatus":null,"allReceivedTenders":null,"preferredPublicationDateTed":null,"plannedDateTed":null,"competitionDocsUrl":null,"sentToTed":true,"regulationUrl":"https://lovdata.no/dokument/SF/forskrift/2016-08-12-974?q=foa","core":{"estimatedValue":null,"mainActivity":"gen-pub"},"awardedNames":["Manag-E Norge AS"],"changeNotices":null,"limitedDataFlag":false,"publicationDate":"2018-07-03","tedId":null,"procurementTimeline":[{"id":"2018-194302","allType":["ANNOUNCEMENT_OF_CONCLUSION_OF_CONTRACT","RESULT"],"publicationDate":"2018-07-03","selectedNotice":true}],"procurementStrategicLabels":[],"lotsNumber":1,"doffin_url":"https://doffin.no/notices/2018-194302"},"_meta":{"retrieved_at":"2026-10-22T05:56:48Z","language":"en","content_languages":["en"],"sources":[{"id":"doffin","name":"Doffin and TED","description":"Search Norwegian and European public procurement, notices and CPV codes.","cache_ttl_seconds":60}],"cache":{"hit":false,"stored_at":"2026-10-22T05:56:48Z","expires_at":"2026-10-22T05:57:48Z","ttl_seconds":60,"remaining_ttl_seconds":60,"age_seconds":0,"scope":"process"}},"_links":{"self":"https://allemannsdata.com/wiki/api/v1/anskaffelser/2018-194302","wiki":"https://allemannsdata.com/wiki/anskaffelse/2018-194302/","source":"https://allemannsdata.com/wiki/api/v1/kilder/doffin"}}